“Klīnika Dzintari” Ltd. prepayment terms for cooperation with clients – private individuals and corporate clients

“Klīnika Dzintari” Ltd. prepayment terms for cooperation with clients – private individuals and corporate clients

1.                     “Klīnika Dzintari” Ltd. (hereinafter – the Clinic) prepaid rules for cooperation with clients – private individuals and corporate clients (hereinafter – the Rules) provide for the procedure by which the Clinic ensures the provision of paid services, as well as customer reception and service, accommodation and, in some cases, meals for providing services in the hotel.

2.   Clinic services are provided in accordance with customer applications, reservations, Clinic and hotel facilities, as well as in accordance with the Clinic’s service price list (Appendix 1).

3.   The range of services provided by the clinic, their prices, granted discounts and payment conditions (including information on the amount of advance payment, if applicable) are determined in the Regulations and the price list of services (Appendix 1).

4.   The client pays for the services provided by the Clinic according to the prices specified in the service price list (Appendix 1). For services for which full or partial prepayment is specified in the service price list, the Customer makes prepayment in the amount specified in the service price list.

5.   Prepayment for the services mentioned in Clause 11 of the Regulations or remote consultation services can be made by transfer to the current account specified in the Clinic’s invoice no later than 5 (five) working days before the day of receiving the service or in person at the Clinic at the time of applying for the service. If the reservation was made at the last moment, then according to the payment term specified in the invoice.

6.   Prepayment for other services must be made at the time of booking the service or at the time when the Client enters the day hospital, if the client books the services in person. If the customer reserves the service remotely, the customer must make a transfer to the account specified on the Clinic’s website: https://dzintari.lv/kontakti/, on the same day when the service reservation was made.

7.   The payment day is considered the day when the payment is credited to the Clinic’s current account or the money is deposited in the cash register.

8.   If the prepayment of the service (for the services to which it applies) is not made within the term specified in the previous paragraph, the customer is not registered for the service at the reserved time and is entitled to make a new registration at another time.

9.   The advance payment, except for the services mentioned in Clause 11 of the Regulations, is returned to the client in the following order:

9.1. In full, if the customer withdraws the service application no later than 5 (five) working days before the intended service (no later than 12:00 on the day of the last withdrawal) or there is a valid reason for the withdrawal of the service, by sending the refusal electronically to e-mail: dzintari@dzintari.lv or an application in written form, submitted to the clinic nurses in person;

9.2. In the amount of 50% of the prepayment made, if the customer withdraws the service application no later than 3 (three) working days before the scheduled service (no later than 12:00 on the day of the last withdrawal), by sending the refusal electronically to e-mail: dzintari@dzintari.lv or an application in written form, submitted to the clinic nurses in person.

10.                 The clinic keeps the prepaid payment if the client does not arrive at the scheduled and paid time without prior notice or cancels the service later than 48 (forty-eight) hours before the scheduled time.

11.                 Prepayment rules for paid services with the provision of accommodation and, in some cases, catering services:

11.1. After receiving the client’s application for the provision of Hotel services, the Clinic electronically submits an application for the provision of services to the Hotel.

11.2. The client can make the application electronically by e-mail or in person at the Clinic. If the application is made by phone or in person, the client must also send an electronic application to the e-mail address: dzintari@dzintari.lv.

11.3. If, after receiving the application and handing it over to the Hotel for making a reservation, the client makes changes to the application or withdraws the application by phone, in person or via electronic mail, the Clinic will inform the Hotel about this electronically.

11.4. The customer states in his application:

11.4.1. number of customers;

11.4.2. length of stay of clients in the Clinic/Hotel (arrival and departure day, time);

11.4.3. customer’s first and last name, personal code (if applicable), contact information, number and type of Hotel rooms required for communication (sending e-mail confirmation);

11.4.4. if the requested service is a SPA or treatment program – the name of the program, additional services and special wishes of the customers.

11.5. Within two working days of receiving the application, or if the application was made on a weekend or holiday, on the next working day, the clinic sends the application confirmation and pre-paid invoice for the services or justified refusal about services to the client electronically by e-mail (to the e-mail address specified in the client’s application) for provision.

11.6.The customer’s application is considered approved after payment of the prepaid invoice (reservation fee), if the payment has been made:

11.6.1. For SPA and treatment programs, if the order is made for receiving services in the period from 01.01. – 31.05. and from 01.09. – 31.12., in the amount of 50% of the total price of the program and in the amount of 100% for accommodation services;

11.6.2. For SPA and treatment programs, if the order is made for receiving services in the period from 01.06. – 30.08. 100% of the total price of the program with or without overnight services.

11.7.If the application for the provision of hotel services in the period from 01.01. – 31.05. and from 01.09. – 31.12. the client cancels 24 (twenty-four) hours before the expected day of arrival and the entry time specified in the program (if the 24-hour period ends on a holiday or holiday, by the end of the last working day, but no later than 12:00), the Clinic will charge the reservation fees for 1 (one) night in a hotel and 1 (one) spa or treatment program day stay. The remaining part of the reservation fee is returned in cash to the Clinic cashier or by transfer to the client’s current account after receiving the client’s application, deducting bank commission costs (depending on how the client paid for the services).

11.8.              If the client has not paid the reservation fee, the Hotel room and the SPA or treatment program are not guaranteed to the client and are assigned depending on the availability of the program in the Clinic and the availability of rooms in the Hotel.

11.9. In the period from 01.06. – 30.08., in order for the room reservation to be guaranteed, the client must make a full prepaid invoice for the time of stay in the hotel, payment for SPA and treatment programs.

11.10. When making prepayment in the cases specified in the previous paragraph:

11.11. the client has the right to cancel the reservation free of charge 1 (one) week before the day of arrival;

11.12. the client has the right to cancel the reservation 6 (six) days before the day of arrival, the Clinic keeps the payment made for 1 (one) night and 1 day of the SPA or treatment program to cover the already incurred losses;

11.13. if the client does not arrive or cancels the application 5 (five) days before the day of entry or on the day of entry, the Clinic retains the advance payment made by the Client for the entire period of accommodation and the treatment program to cover already incurred losses.

12. Personal data provided by the client is processed in accordance with the Clinic’s Privacy Policy. The privacy policy is available at https://dzintari.lv/en/about-us/sia-klinika-dzintari-privacy-policy/ or in paper form at the reception. According to the Privacy Policy, the Clinic is entitled to disclose the client’s data to the Hotel in order to ensure the execution of the services requested by the client.13. By paying the prepaid invoice, the customer confirms his acceptance of the Terms and undertakes to comply with them.

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